Our Operations and Performance Assessment and Improvement Services enable healthcare organisations to reduce service and care delivery costs, improve operations and outcomes, and streamline and align operations.
Our Strategic Business Planning services will work together with you to provide your organization with a pro-active blueprint to identify and capitalize on opportunities for your growth and maximize your organization’s potential.
This service ensures your organization has the expert and experienced human resources to set up new facilities and services and maintain continuity of operations during leadership transitions. These experts will have access to support from our team who are healthcare professionals and our corporate resources.
People are the key to business success therefore performance improvement can be driven through training that aligns strategies with consistent behaviours throughout an organization.
With our experience and insights and based on your organization’s business portfolio and objectives, we are able to obtain an in-depth understanding of the demand and supply equation of the market, conduct feasibility studies, and facilitate your new business development or transfer of knowledge.
Our team of clinical, operations, and financial professionals provide a comprehensive assessment, analysis and due diligence of all critical aspects — including business, operational and financial performance, analysis of healthcare capital assets, current and future business potential and scalability and potential legal and regulatory risks — and assist with negotiations and deal structure where needed.
Our training combines lectures, role-plays, group discussions and presentations, case studies, videos, and group projects. These sessions are designed to be interactive, to create greater self-awareness and increase learning experience from peer group members.
Leading High-Performing Teams
As organizations grow, new employees and new systems are often introduced to increase productivity. Developing and leading such high performance teams is critical for organization growth. Good teamwork is associated with higher morale, productivity, and quality of work. This program equips managers with key frameworks and skills to understand team dynamics and lead high performing teams effectively.
Enterprise Resource Planning and Control
Managers and Supervisors are keepers of enterprise resources and are responsible to ensure that resources like consumables are controlled at their optimum level to ensure minimum cost and maximum utilisation to serve the customers when needed. These classes will provide the necessary tools to do this effectively and efficiently.
Application of Lean Tools in Healthcare
Lean is a proven method in healthcare environment for improving the way work gets done, raising productivity, eliminating wasted steps and minimising re-work. Participants will be introduced to Lean Healthcare Philosophies and receive hands-on experience in value stream mapping, A3 reporting and 6S with demonstrations using healthcare simulations. The workshop will eventually lead the participants to implement Lean in their respective workspace.
Negotiation and Effective Conflict Management
Conflict situations are part of the complex organizational landscape. Effective Managers learn to accept this reality and negotiate around the competing demands and needs of people and resources, to achieve optimal resolution to their problems. This program equips managers with key frameworks and skills to deal with conflict situations effectively. With well-equipped managers, workplace issues can be managed promptly and appropriately, benefiting staff morale and productivity in the long run.
Critical Thinking for New Supervisors
New supervisors are placed in their new roles to rise above themselves and elevate themselves to lead and solve problems. They exhibit confidence in themselves and in the process of solving problems. At all times, they are to think on their feet while running the show. It is important to ensure the best thinking capabilities are applied in any set of circumstances. We provide the basic ideas in critical thinking that can almost immediately improve the quality of leadership. This training is for anyone interested in improving the quality of leadership by improving the quality of their thinking.
Yvonne has over 20 years of experience in healthcare management in both private and government hospitals in Singapore.
Her experience includes heading Operations in Specialised Support Services, Critical Care, Operating Theatres, Business Office and Wards.
She is also a Lean expert that has consulted widely in the region with several hospitals, improving their process, saving time and money for both patients and hospitals. She has been nominated by Women Weekly magazine in 2005 as Great Women of Our Times.
Yvonne is also Director of Can-Care Adaxto which serves breast cancer patients, providing products and services to help them cope with the disease. The company has presence in Singapore, Malaysia, the Philippines and Vietnam. Yvonne holds a degree in Communication Studies from Murdoch University (Australia).
Serena Wee has over 20 years of healthcare experience in hospital operations and healthcare strategic planning and business development.
Her broad experience includes strategic planning, hospital business process reengineering, management of clinical services and business development for one of Asia's largest private healthcare providers.
Serena also has extensive experience providing advisory, market studies and due diligence services for business start-ups, companies are looking for growth and access to Asia's developing healthcare markets, mergers and acquisitions.
Serena is co-founder and managing director of Can-Care, a healthcare company focused on cancer rehabilitation for women and Can-Care Adxto, an integrated healthcare provider with presence in Singapore, Malaysia, the Philippines and Vietnam. Serena holds a Bachelor of Science in Operations Management from Indiana University, U.S.A.
Molly Foo has over 20 years of executive healthcare financial management and operations experience. She was Chief Financial Officer of one of the largest listed private healthcare provider in Asia, with S$1 billion turnover, S$ 130m net profits and valued at S$4.5b.
Molly had overall responsibility for the financial operations and management of the organisation's facilities in Singapore, Malaysia, Brunei and China. She has extensive experience in strategic planning and budgeting processes, operational efficiency, financial analysis and reporting.
Molly holds a Bachelor in Accountancy from the National University of Singapore and is a Fellow Chartered Accountant of Singapore.
Dr Vincent Chia is the Managing Director and Medical Director of Asian Healthcare Solutions and is a full-time independent Healthcare Consultant. He is also currently an Interim Board Director of Jinxin Hospitals Group in Chengdu, China. He was the former Chief Executive Officer of Gleneagles Hospital and Parkway East Hospital in Singapore.
Dr Chia specialises in business strategy and transformation; operational due diligence, auditing and managing operations, quality and patient safety and systems redesign of hospitals and other healthcare facilities. His vast experience in advising and management of healthcare operations spans across many countries in South East Asia, China and Russia.
He also has a deep understanding of the healthcare systems and is well-connected to both investors and operators in China. As such, Dr Chia is able to expertly facilitate the connection and advise on strategy, management and operations.
Rebecca has extensive experience in medical services, including hospitals, clinic chains, and insurance plans.
In addition to managing operations, she has raised venture capital and provided consulting services for acquisitions and business start-ups.
After seventeen years in the U.S. hospital industry, she relocated to Asia in 1997, working in Thailand, Hong Kong and Malaysia. She has served as Chief Operating Officer for Hong Kong’s largest private-sector clinic chain and Chief Corporate Officer to open a new 300 bed tertiary hospital in Kuala Lumpur, Malaysia.
Rebecca holds a BA degree from Harvard University and an MBA from the University of Chicago.
Evon has had more than 15 years experience in the healthcare industry. Her experience ranges from business development, marketing to strategy development.
Working at the macro level, Evon was Deputy Director, Healthcare and Consumer Businesses, at the Singapore Economic Development Board. She worked with governments, local companies and MNCs to drive investments to Singapore and develop new strategies for her sectors. She also spent 7 years with Asia’s leading healthcare provider as the Group Vice President, developing new businesses and overseeing the group’s business planning.
Evon holds a BA in Industrial Economics from University of Nottingham.
With over 20 years of experience in the IT service industry, David Tan brings to the team a depth of technical knowledge and management capabilities.
His experience traverses software development, design and delivery of networking, communications, business productivity solutions as well as IT project management and consultancy. He is customer-centric, demanding the delivery of high service levels, having managed service desk and technical field teams that provide support and maintenance services for a number of business critical systems. This spectrum of expertise is invaluable in his role in understanding the client’s precise business and operational needs and in formulating the right solutions and implementation strategies.
David has a notable track record for successful solutions delivery to MNCs, SMEs and government institutions and in challenging industries such as healthcare, finance, maritime, oil, gas & energy.
An advocate for safe healthcare environment, Judy has been a change agent in MICE and Healthcare industry for process designing, re-engineering and improvement. Her most recent project in operating theatre management, in both private and public hospitals, focuses on usage of lean strategies to improve results-driven processes that mitigate operational risk and cost.
Other initiatives span across building healthcare informatics and in-house capabilities development, all towards higher efficiency, cost-containments and sustainability.
Judy holds a BBA in Logistics and Operation Management from the National University of Singapore.